Microsoft SC-300 IAM Certification & Azure Exploration

Objective: Upskill in cloud security by preparing for the Microsoft Identity and Access Administrator (SC-300) certification, leveraging hands-on labs to expand functional knowledge of the wider Azure ecosystem and streamline helpdesk ticket resolution.

Execution & Implementation: Utilized Pluralsight coursework alongside a dedicated Azure trial tenant to simulate real-world administrative scenarios and enforce Zero Trust principles.

Key Contributions & Technical Scope:

Microsoft Entra ID & Tenant Configuration: Deployed and configured a cloud tenant, managing customized user accounts, groups, administrative units, and built-in/custom roles across the lifecycle.

Hybrid Identity Simulation: Configured hybrid identity scenarios to study how cloud-managed identities synchronize and coincide with on-premises Active Directory environments.

Helpdesk Triage & Access Control: Applied advanced IAM principles—including tenant-wide Multi-Factor Authentication (MFA), Conditional Access policies, and Role-Based Access Control (RBAC)—to troubleshoot and efficiently resolve identity-related support tickets.

Ecosystem Familiarity: Gained practical exposure to M365 Admin Center and core Azure resource navigation to improve tier-1 and tier-2 support triage.