Resume
Work Experience
February 2026 - Present
IT Support Services Associate I - Cook Myosite
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Provide daily technical support for users, troubleshooting Windows systems, applications, and network issues.
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Install, configure, and maintain computers.
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Manage help desk operations, documenting issues and communicating solutions clearly to non-technical users.
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Implement security updates, file permissions, software deployments, and account maintenance.
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Support multiple IT projects and maintain accurate technical documentation.
December 2022 - January 2026
Overnight Grocery - Wegmans
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Stock and rotate grocery products independently to maintain freshness, organization, and visual standards.
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Break down incoming pallets and organize backroom inventory to support overnight operations.
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Conduct item counts and assist with inventory tracking to ensure accuracy and timely restocking.
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Provide friendly, professional customer assistance during overnight hours when needed.
January 2021 - September 2021
Direct Support Professional - Barber National Institute
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Assisted residents with daily tasks, including hygiene, mobility, and communication support.
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Prepared and served daily meals for the household, adhering to dietary needs and health guidelines.
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Maintained a clean and organized living space through routine housekeeping responsibilities.
Education
August 2022 - May 2025
Mercyhurst University | Bachelor of Science in Cybersecurity
I obtained a solid foundation in cybersecurity, including programming, information security, network security, and proper cybersecurity principles.
Certifications
Lab Experience
Skills & Expertise
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Built and managed a virtual lab using VMware, including Windows Server (Active Directory, DHCP) a Windows 10 client, and Kali Linux.
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Practiced group policy, user management, and permissions assignments in a Windows Server Active Directory setup
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Performed vulnerability scans using Nessus and Nmap
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Detected network anomalies using Wireshark
- CompTIA Security+ ce (SY0-701)
- ITIL V4 Foundations
- Teamwork | Time Management | Attention to Detail
- Windows OS & Active Directory | Troubleshooting
- Nessus | Nmap | Wireshark | Microsoft 365
- SCCM | Service Now | Help desk